Wednesday, March 12, 2014

The Value of Past Due Accounts


Did you know time is the safest refuge for any debtor?
 
 
 
The more time that is allowed to pass without payment being made the less likely the consumer will actually pay their account in full. Time is of the essence with past due receivables and the longer a creditor waits for payment, the more difficult the account can be to collect when finally assigned to collections. Don’t wait to assign your accounts to an outside collection agency. If effective collection efforts are not applied shortly after 90 days past due accounts rapidly become noncollectable. As illustrated in the graph below, after 90 days the value of the account drops drastically and unpaid balances should be referred to collections for immediate action.

 
Why does the value go down? Consumers have many reasons why they cannot pay their bills. Some of the main reasons accounts lose value include some of these factors:


ü  Loss of Income

ü  Marital Problems or Loss of Spouse

ü  Chronic Illness

ü  Lack of Health Insurance

ü  Relocates to another State

ü  Other Creditors moving more quickly

ü  Accident (disabled, litigation)
 
The sooner our agency can get started on collecting an account the sooner the account will be paid in full. The time it takes to collect an account balance is directly linked to the age of the account at the time of assignment. Don't wait too long - assign your unpaid accounts to collections today!

Thursday, February 20, 2014

Quick Tips for Better Communication

Today it seems like every call is either a stall or a complaint. At Cascade Credit Consulting we are constantly working to sharpen our communication skills when dealing with these type of calls.

When dealing with consumers who have disputes or complaints, billers and collectors should always remember the following:
  • Don't be afraid to engage with the upset consumers - they can be turned around.
  • Don't judge consumers too quickly.
  • Stay calm. If consumers raise their voice, lower yours. Don't add fuel to the fire.
  • Listen to consumers and let them vent.
  • Use empathetic phrases such as, "I understand," "I'm sorry," and "I'm here to help."
  • Don't rush the conversation. Take time to build rapport with consumers and ask questions.
  • Take personal responsibility for any problems. Admit any mistakes, be humble and offer to make it right.
  • Never say "no" or "I can't." Instead, tell consumers what you can do.
  • Find a way to compliment consumers.
  • Don't overwhelm consumers with too many facts or figures.
  • Always follow through with complaints in a timely fashion and keep promises made.
Lemons into Lemonade -



Complaints and angry calls can be hard to take, but sometimes they can have positive results. By developing a comprehensive complaint and dispute resolution process, companies can turn disgruntled consumers into loyal clients, identify any compliance weaknesses and diffuse problems before they escalate.

Wednesday, February 12, 2014

Training and Seminars

Did you know that Cascade Credit Consulting offers  training and seminars for their client's employees?



Our agency offers an array of training material to our clients so they can learn some of our highly effective skills and expertise and then apply those same skills to their own accounts receivables. We want to help our clients reduce their past due accounts receivables. In addition to training material, we offer specialized seminars for our clients.
 
 
~ How to Ask Patients For Money
 
~ Steps to Effective Collection Calls
 
~ How to Take Control of the Call (and get payment in full!)
 
 
Call us today at (541) 330-1574 to find out how to schedule a seminar for your business or medical practice. In the near future we will have training material available for our clients to download on our website. Stay tuned!
 
 

Thursday, January 30, 2014

New Website Coming Soon!

We are creating a new and improved website!

Currently we are putting the finishing touches to our new website. Our new website will feature a welcome page and ask clients and consumers "How Can We Help?" For clients this means easy access to the accounts they assign; for potential new clients the website will provide an introduction to our outstanding service and for consumers it means they will be able to login into our secure network to view accounts assigned to our office, make a payment plan, send us a message, dispute an account or make a one time payment online.

All of the funtionality of our website is delivered through Secure Sockets Layer (SSL), using 128-bit encryption. All data, viewed or transferred, is secure.


Friday, January 24, 2014

Welcome to Cascade Credit Consulting's new blog!

We are super excited to get started! Here we will discuss a variety of topics covering the ever changing collections industry and information to help assist our clients maintain control of their accounts receivables. We will include information on new laws, collection techniques, news and information pertaining to accounts receivables and collections. Thank you for visiting our blog.